Hello (again), I'm Caroline
It’s always been about customer service for me.
I work with businesses and organisations across industries and sectors who want to get it right for their customers from the very start to the very end.
With a focus often on complaints handling and customer vulnerability (you’ll find out more about why that is in the about me section), my work ranges from 'one-off' consultancy and gap analysis reviews, to working with clients over a longer period of time to create and put in place changes to policies and processes and any required specialist training to staff.
What I do
It doesn’t matter what you need help with, I have something that will work for you and your individual needs.
![Consulting Consulting](https://wearequibble.com/wp-content/uploads/2022/04/Consulting-1.png)
Customer Service Consultancy
I offer consultancy that is designed and tailored to your specific needs. Whether that is looking at your polices, procedures and processes to something focused on a particular issue. You can be confident that I’ll tell you – in a supportive way - what you need to hear to make it work. I’ll be your critical friend.
Workshops
I offer bespoke and tailored in-house workshops to meet the needs of your business and the intended audience – from board members and senior leadership teams, to colleagues on the frontline. I cover topics from call handling skills and good complaints handling, to vulnerability and the Consumer Duty.
![Workshops Workshops](https://wearequibble.com/wp-content/uploads/2022/04/Workshops-1.png)
Get in touch
If you’re not sure what you need, or you’d just like to have a chat about what you’ve got in mind, get in touch.
There’s no hard selling, just a good, honest conversation about what you’re looking for .