If you’re looking for workshops that cover all of the key customer service topics, but can also be tweaked or completely designed from scratch to meet your individual needs, then I may just be the person for you.
It’s a bold statement, but my workshops are different. Like you, I’ve sat through training that has gone on for hours, leaving me wondering what I learned from it. That’s why I wanted to do things differently and why I work hard to make my workshops engaging, interactive, and coach people towards solutions.
I call it guided learning. I provide a safe space for your staff to be completely open and honest with me about what they struggle with and what they need help on. It means that staff can learn a lot more and I can pivot at a moment's notice to cover off a topic or a point.
Some of the topics I cover
As you’d imagine, I cover all of the core subjects related to customer service, including:
- Developing and honing complaints handling skills
- Writing effective Final Response Letters
- Consistent Distress and Inconvenience awards
- Using the phone for effective complaints resolutions
- Identifying and responding to customers in vulnerable situations
As flexible as you need it
In-person, online or blended learning
I can offer workshops in a format that works for you, whether that means I come to you, or we do it online, or even a combination of the two.
Not just box ticking
I’m not a fan of box ticking, and so any workshop I run is tailored to your needs, to make sure what I’m doing is going to work.
For me, the mark of success is when I’ve provided you and your staff with the information, the knowledge and the know-how to go straight back to work and start applying the learning with confidence and meaning.
Working with trade associations
I’m so proud to work with the UK’s two largest trade associations - Finance and Leasing Association and UK Finance. I offer training to their whole membership, providing the core topics to help them with their complaints handling processes and general customer service skills
Proud to be associated with
Get in touch
If you’re not sure what you need, or you’d just like to have a chat about what you’ve got in mind, get in touch.
There’s no hard selling, just a good, honest conversation about what you’re looking for .