I haven’t seen my natural hair colour since I was 14 and I intend to keep it that way. Being short, I’ve spent most of my life looking up people’s noses or standing in their armpits on trains.

On a happier note, I like the feeling of the warm sun on my face; fast cars; big skies and spicy pickled onions.

I've always loved working in roles involving people. That's why my career has always centred around customers and customer service. Over that time (30-odd years but who’s counting!) I’ve gathered deep-rooted experience in; resolving disputes, operational leadership, consumer vulnerability, and customer experience.

In 2017 and after 20 years at the Financial Ombudsman Service, a brush with cancer made me have one of those ‘life’s too short’ moments, and I decided to go it alone, to help businesses in the way I’ve always wanted to.

With honesty, with heart and with practical knowledge.

I am intrigued by how people respond when they’re up against it, and I like to understand what drives and motivates people to behave the way they do. That’s why complaints and complaining have always been of interest to me, and why I am still very much involved in this world. It’s important to me that I walk the walk, so I can bring my real-life, current, and very practical experience to my work.

If you’d like to know the full ins and outs of my career so far; pull up a chair, grab yourself a brew and visit my LinkedIn profile.