What are expectations on businesses right now? What is it that the FCA and the FOS want? How do you prevent your business falling foul of issues retrospectively? We know from speaking to businesses that there’s a very real feeling of uncertainty when it comes to knowing what’s the best way to avoid falling foul …
Bringing Final Response Letters into 2020 – why is it so hard to say sorry the right way? It’s been hard to ignore that this year has already been very tumultuous. We’ve had two storms, we’ve had Brexit, we’ve had flooding and now we have the Coronavirus running amok across the globe. I mean it’s …
DISP – 1.6 – everything that covers Final Response Letters and eight week letters They say a change is as good as a rest don’t they, but wouldn’t it be refreshing if we could take a hefty swipe at DISP to tidy it up and get it updated for 2020 and beyond. So, this week’s …
DISP – 1.5 complaints resolved by the close of the third business day They say a change is as good as a rest don’t they, but wouldn’t it be refreshing if we could take a hefty swipe at DISP to tidy it up and get it updated for 2020 and beyond. So, this week’s DISP …
DISP – 1.4 – Investigate, Assess and Resolve complaints a.k.a doing the complaint basics They say a change is as good as a rest don’t they, but wouldn’t it be refreshing if we could take a hefty swipe at DISP to tidy it up and get it updated for 2020 and beyond. So, this month’s …
DISP – 1.3 Complaints Handling Rules a.k.a get your house in order They say a change is as good as a rest don’t they, but wouldn’t it be refreshing if we could take a hefty swipe at DISP to tidy it up and get it updated for 2020 and beyond? That’s why this is the …
Dispute Resolution rules – Is there anything more tedious than trying to learn something as dry and bland as Auntie Mabel’s rock cakes? Yeah we get it, DISP isn’t the best read in the world, in fact we’d go far as to say it’s probably an insomniac’s idea of a good read. It’s written in …
Caroline talks about the problems of not moving with the times and DISP If you saw my video blog this week, you’ll know that I’ve got a bit of an issue (OK a few issues) with DISP. And as much as it pains me to write this, it’s because none of us are getting any …
Sarah talks about the ‘ins and outs’ of jurisdiction and shares her tips for dealing with it. Jurisdiction can be such a dry subject, and it’s not everyone that is going to get excited at the prospect of a blog about it, but it’s an important one and will pay dividends if you take the …
Caroline talks about expressions of dissatisfaction and not being heard A couple of weeks ago now I was having a flick through Twitter – losing probably a good hour of my life that I’m never going to get back – when I spotted a tweet that caught my eye. And I was not alone. A …
