I don’t know about you, but when the clocks go forward I often find it takes me a good few days to get over ‘losing’ an hour.
But this week feels different. Spring is definitely in the air, the sun is shining and I’m running not one but TWO training workshops in partnership with Finance & Leasing Association on my favourite topic, complaint handling.
On Thursday 3rd April I’m running a full day workshop on the art of writing a good final response letter.
Whether you’re new to complaints or, you have a few years under your belt and you’re curious to learn how things have evolved (and what the FCA now expects to see because of the Consumer Duty) this could be the session for you! https://lnkd.in/eFyS8DxX
And to round the week off with a bang, on Friday 4th April I’m running a two-hour session looking at what happens when complaints are escalated to the Financial Ombudsman Service, what we can expect and how we can work effectively with the process (and the ombudsman). https://lnkd.in/ehYe3UJM
Both sessions are open to members and non-members of the FLA, and we limit the numbers to make sure delegates get the most from coming along.
If you want to come along, it’s not too late to book. It’d be lovely to see you there!
Ps. We also offer these sessions in house too.
